Frequently Asked Questions
Everything you need to know about shopping with Imperium Network.
What are the standard shipping times for orders?
We offer global shipping with standard delivery times ranging from 5 to 10 business days. Expedited shipping options are available at checkout for faster delivery.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our tracking portal to monitor your shipment in real-time.
What is your return and refund policy?
We accept returns within 30 days of purchase. Items must be in their original packaging and unused condition. Refunds are processed to the original payment method within 5-7 business days.
Which payment methods do you accept?
Imperium Network accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I contact customer support if I have an issue?
Our dedicated support team is available 24/7. You can reach us via the contact form on our website or by emailing [email protected].